Training | Commercial and Workplace Mediation | Workplace Dispute Resolution and Conflict Management



To be the leading workplace and commercial alternative dispute resolution practitioners, assisting Australian businesses and people save time and money in preventing and resolving conflict.

ESSENTIAL SKILLS IN CONFLICT MANAGEMENT & RESOLUTION
Essential Skills for the Workplace

Essential Course Outline
A 3.5 hour session in which participants will explore and gain an understanding of the following essential areas:

Understanding conflict and its primary causes
Dealing with difficult colleagues, customers and suppliers
The five (5) different styles of conflict resolution
Collaboration and Win/Win Approaches

This course has been specifically designed for all levels of employees who are dealing with conflict.

If you are looking to register as an individual, The Resolution Centre holds publicly scheduled sessions.

Venue & Dates:

Brisbane
Date	Time(s)
Monday 15 February 2010	9:30am - 1:00pm
Monday 26 July 2010	9:30am - 1:00pm

Sydney
Date	Time(s)
Monday 1 March 2010	9:00am – 12:30pm
Monday 9 August 2010	9:00am – 12:30pm

Melbourne
Date	Time(s)
Monday 15 March 2010	9:00am – 12:30pm
Monday 23 August 2010	9:00am – 12:30pm

Adelaide
Date	Time(s)
Monday 12 April 2010	9:00am – 12:30pm
Monday 6 September 2010	9:00am – 12:30pm

Newcastle
Date	Time(s)
Monday 19 April 2010	9:30am – 1:00pm
Monday 11 October 2010	9:30am – 1:00pm

Wollongong
Date	Time(s)
Tuesday 20 April 2010	9:00am – 12:30pm
Tuesday 12 October 2010	9:00am – 12:30pm

Canberra
Date	Time(s)
Wednesday 21 April 2010	9:00am - 12:30pm
Wednesday 13 October 2010	9:00am - 12:30pm

Geelong
Date	Time(s)
Thursday 22 April 2010	9:00am – 12:30pm
Thursday 14 October 2010	9:00am – 12:30pm

Hobart
Date	Time(s)
Wednesday 28 April 2010	9:00am – 12:30pm
Tuesday 5 October 2010	9:00am – 12:30pm

Click here to download a registration form

(Please Note: This course requires at least 10 participants to proceed. If there are any changes you will be notified immediately.)

For groups of 10 or more, we will deliver a 3.5 hour tailored program on or off site.

Please contact us to discuss how The Resolution Centre can tailor a program for your organisation.

(Please Note: For less than or greater than ten (10) participants in a private tailored program - please contact us for pricing.)

Qualification Attained: Certificate of Attendance

Cost: $320.00 plus GST per person

Cancellation Policy for a publicly scheduled course: Participants who have registered to attend a publicly scheduled training session are able to transfer their registration to another person within their Company up until 48 hours prior to the commencement of their scheduled attendance. Please note that no refunds are applicable to our training services.

Cancellation Policy for a tailored program: Within 7 days of booking a training program, a 50% deposit is required. An early cancellation would attract a fee equivalent to the amount of the deposit. Cancellation within 14 calendar days of the scheduled Session will incur a 100% cancellation fee. However, given a minimum of 2 weeks notice, a program may be rescheduled.

The Resolution Centre also offers publicly scheduled and tailored training programs in the following subjects:

As well as 'Conflict Coaching for the Workplace' individual coaching program.

Click here to download training and development programs PDF

For training relating to Leadership Development, Workplace Culture, Employee Recruitment & Selection and Performance Management & Counselling please visit the website of The Human Resources Centre

For more information please contact us on 1300 554 381 or email enquiries@resolutioncentre.com.au

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