Training | Commercial and Workplace Mediation | Workplace Dispute Resolution and Conflict Management



To be the leading workplace and commercial alternative dispute resolution practitioners, assisting Australian businesses and people save time and money in preventing and resolving conflict.

MANAGING MEDIATION IN THE WORKPLACE
Everything an impartial facilitator needs to know to resolve conflict and build resolution action plans

Course Outline
Over two days participants will explore and gain an understanding of the following:

The types of cases and complaints suitable for mediation
The mediation process
Conducting appropriate preliminary meetings, the mediation and private sessions with participants
Essential mediator skills and knowledge
Skills to provide and develop appropriate documentation prior to and post a mediation process
Managing mediation outcomes

This course is designed for Managers and HR Practitioners who are required to mediate as part of their workplace duties. Attendance at this course is also applicable to Grievance Officers and Return to Work Coordinators in order to gain a better understanding of this informal resolution process.

If you are looking to register as an individual, The Resolution Centre holds publicly scheduled sessions.

Venue & Dates:

Brisbane | Sydney | Melbourne | Adelaide

Brisbane
Date	Time(s)
16 & 17 February 2010	9.00am – 5.00pm
27 & 28 July 2010	9.00am – 5.00pm

Sydney
Date	Time(s)
2 & 3 March 2010	9.00am – 5.00pm
10 & 11 August 2010	9.00am – 5.00pm

Melbourne
Date	Time(s)
16 & 17 March 2010	9.00am – 5.00pm
24 & 25 August 2010	9.00am – 5.00pm

Adelaide
Date	Time(s)
13 & 14 April 2010	9.00am – 5.00pm
7 & 8 September 2010	9.00am – 5.00pm

Click here to download a registration form

(Please Note: A publicly scheduled course requires at least 3 participants to proceed. If there are any changes you will be notified immediately.)

For groups of 3 or more staff from your organisation, we will deliver a 2 day tailored program on or off site.

Please contact us to discuss how The Resolution Centre can tailor a program for your organisation.

Qualification Attained: Certificate of Attendance

Cost: $1170.00 plus GST per person

(Please Note: For a private tailored program with less than or greater than three (3) participants - please contact us for pricing).

Cancellation Policy for a publicly scheduled course: Participants who have registered to attend a publicly scheduled training session are able to transfer their registration to another person within their Company up until 48 hours prior to the commencement of their scheduled attendance. Please note that no refunds are applicable to our training services.

Cancellation Policy for a tailored program: Within 7 days of booking a training program, a 50% deposit is required. An early cancellation would attract a fee equivalent to the amount of the deposit. Cancellation within 14 calendar days of the scheduled Session will incur a 100% cancellation fee. However, given a minimum of 2 weeks notice, a program may be rescheduled.

The Resolution Centre also offers publicly scheduled and tailored training programs in the following subjects:

As well as 'Conflict Coaching for the Workplace' individual coaching program.

Click here to download training and development programs PDF

For training relating to Leadership Development, Workplace Culture, Employee Recruitment & Selection and Performance Management & Counselling please visit the website of The Human Resources Centre

For more information please contact us on 1300 554 381 or email enquiries@resolutioncentre.com.au

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