GRIEVANCE MANAGEMENT AND INVESTIGATION SKILLS
HR Practitioners and Grievance Officers review frameworks, documentation and best practice
Course Outline
A 4.5 hour session in which participants will explore and gain an understanding of the following:
- Identifying cases requiring formal resolution by means of grievance investigation
- The type of documentation and level of confidentiality associated with formal grievance processes
- Best practice frameworks for conducting a grievance investigation process
- Conducting interviews, taking statements and providing process feedback
- Stating findings according to policy and legislative breach of behavioural policies
- Reporting and making recommendations
This course has been specifically designed for Managers and HR Practitioners needing to undertake grievance investigations and for Grievance Intake Officers who need an overview and understanding of the whole process that they are only initially involved in.
If you are looking to register as an individual, The Resolution Centre holds publicly scheduled sessions.
Venue & Dates:
Brisbane | Sydney | Melbourne | Adelaide
| Brisbane |
| Date |
Time(s) |
| Thursday 18 February 2010 |
9.30am – 2.00pm |
| Thursday 29 July 2010 |
9.30am – 2.00pm |
| Sydney |
| Date |
Time(s) |
| Thursday 4 March 2010 |
9.00am – 1.30pm |
| Thursday 12 August 2010 |
9.00am – 1.30pm |
| Melbourne |
| Date |
Time(s) |
| Thursday 18 March 2010 |
9.00am – 1.30pm |
| Thursday 26 August 2010 |
9.00am – 1.30pm |
| Adelaide |
| Date |
Time(s) |
| Thursday 15 April 2010 |
9.00am – 1.30pm |
| Thursday 9 September 2010 |
9.00am – 1.30pm |
(Please Note: A publicly scheduled course requires at least 4 participants to proceed. If there are any changes you will be notified immediately.)
For groups of 4 or more staff from your organisation, we will deliver a tailored program on or off site.
Please contact us to discuss how The Resolution Centre can tailor a program for your organisation.
Qualification Attained: Certificate of Attendance
Cost: $740.00 plus GST per person
(Please Note: For a private tailored program with less than or greater than four (4) participants - please contact us for pricing).
Cancellation Policy for a publicly scheduled course: Participants who have registered to attend a publicly scheduled training session are able to transfer their registration to another person within their Company up until 48 hours prior to the commencement of their scheduled attendance. Please note that no refunds are applicable to our training services.
Cancellation Policy for a tailored program: Within 7 days of booking a training program, a 50% deposit is required. An early cancellation would attract a fee equivalent to the amount of the deposit. Cancellation within 14 calendar days of the scheduled Session will incur a 100% cancellation fee. However, given a minimum of 2 weeks notice, a program may be rescheduled.
The Resolution Centre also offers publicly scheduled and tailored training programs in the following subjects:
As well as 'Conflict Coaching for the Workplace' individual coaching program.
For training relating to Leadership Development, Workplace Culture, Employee Recruitment & Selection and Performance Management & Counselling please visit the website of The Human Resources Centre
For more information please contact us on 1300 554 381 or email enquiries@resolutioncentre.com.au
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