1. We advise, support and/or conduct internal complaint management processes for businesses and share their interest in service to customers and members
   
   
2. We support “external dispute resolution” schemes, ombudsmen and businesses by conducting the mediation and conciliation components of their processes.

Internal Complaint Management

If you are a professional conduct or complaint resolution manager, you will be interested in the services offered by The Resolution Centre.

Integrating within your business processes, or providing a completely independent and totally ‘outsourced’ solution, The Resolution Centre provides complaint capture, investigation and information gathering, facilitated negotiations, mediation and further dispute resolution referral eg: for disciplinary or litigation purposes. 

This is an ideal solution to improving your internal complaint management processes prior to referral to external schemes or where your external scheme does not have jurisdiction. 

You can register your information and obtain pricing available to organisations here.

As a privately operated organisation, The Resolution Centre does not have conflicts of interests in funding, membership or otherwise.  We operate to strict performance measures such as acknowledgement of all complaints within 24 hours and resolution or referral for discipline or litigation within 21 days. 

The Resolution Centre will appoint a senior client services manager and administration personnel to you. This manager provides advice, oversees complaint administration, information capture, mediator appointment, reporting and key performance achievement.  We will cater for specific professions when appointing staff ensuring qualifications of our complaint resolution specialists compliment your industry.  These might include finance, law, accounting, insurance, medical, or psychology to name a few. Our services extend to preventative advice for members and departments. 

Complaint administration and resolution can be a costly operation in terms of reputation preservation, staff turnover and morale maintenance.  Partnering with The Resolution Centre provides experience, neutrality and the most contemporary and prompt dispute resolution practices. 

Please contact our Complaint & Conduct Services Manager for an appointment to discuss your requirements further.

External Complaints Management

The Resolution Centre provides mediation and conciliation services to accredited schemes and ombudsmen for complaints handling of a number of industries such as, finance, insurance, telecommunications and healthcare. 

Providing centres for resolution in each capital city and a prompt outcome for members and complainants, partnering with The Resolution Centre is a sensible and cost efficient solution.

Pricing can be obtained by registering your details here. 

Please contact our Complaint & Conduct Services Manager for an appointment to discuss your requirements further.